Right of withdrawal

As of: 10.09.2026

Consumers have a right of withdrawal in accordance with the following withdrawal instructions. Swiss law applies to consumers whose habitual residence is in Switzerland (see § 13 “Applicable Law” of our Terms and Conditions); accordingly, there is no statutory right of withdrawal for online purchases.

Withdrawal Instructions

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (Makani GmbH, Obstmarschenweg 258, 21683 Stade, Germany, email: kontakt@makani-germany.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, although this is not mandatory.

You may also exercise your right of withdrawal online via the “Widerrufen Bestellung” link in the footer of our online shop (makani-germany.de/pages/retourenportal). If you use this online function, we will promptly send you an acknowledgement of receipt on a durable medium (e.g. by email), containing information about the content of the withdrawal notice and the date and time it was received.

To meet the withdrawal deadline, it is sufficient for you to send your notice concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we must reimburse you for all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received notice of your withdrawal from this contract. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier.

You must send or hand over the goods to VDS Fulfillment, c/o MAKANI, Siemensstraße 14, 37412 Herzberg am Harz, Germany, without undue delay and in any event no later than fourteen days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods if this diminished value results from handling them that was not necessary to inspect their condition, properties, and functionality.

End of Withdrawal Instructions

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

– To Makani GmbH, Obstmarschenweg 258, 21683 Stade, Germany, email: kontakt@makani-germany.de:
– I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if notification is made on paper)
– Date

(*) Delete as appropriate.

Notes on Returns

The following notes are not a prerequisite for exercising your right of withdrawal:

(1) We process your return most quickly if you register it through our returns portal (makani-germany.de/pages/retourenportal). Use of the portal is voluntary; any other clear statement is also sufficient.

(2) If possible, please use the original packaging for the return.

(3) Warranty seal: Every bag has a warranty seal. Please leave the seal undamaged on the product as long as you wish to keep the option of returning it open - you do not need to remove it to inspect and try on the goods. We can no longer sell goods with a removed or damaged seal as new; in accordance with the withdrawal instructions, you must compensate us for the resulting diminished value. Your right of withdrawal as such remains unaffected.

(4) Please send returns exclusively to the warehouse address specified in the withdrawal instructions and not to our office address in Stade - otherwise processing of your return will be delayed.

(5) If your order includes a promotional or free item subject to a condition (e.g. a minimum order value or the purchase of a specific item), and that condition is no longer met after your withdrawal, the promotional benefit will no longer apply. In this case, please return the promotional item as well; if you keep it, we will charge you the regular price.