Returns portal

Returns can only be accepted if you are still within the 14-day withdrawal period Orders from Switzerland or the USA can not  be returned.

an email to our service team is not a confirmation of the return.
This must be registered in the returns portal.

Please note that, to protect our environment, the return shipping costs are the responsibility of the buyer.

If your order includes a promotional item, please be aware of the promotion's terms and conditions, as the product may be invoiced retroactively if these conditions are not met.