Right of withdrawal
Cancellation Policy
Right of Cancellation
You have the right to cancel this contract within fourteen days for orders except for Swiss customers. Cancellation of the purchase contract is no longer possible for Swiss customers and customers from the USA after the goods have been shipped.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, register the relevant products for return via the following page and notify us (Makani GmbH, Serkan Dagdelen, Obstmarschenweg 258, 21683 Stade, e-mail: info@makani-germany.de) of your decision by means of a clear statement (e-mail):
To meet the cancellation deadline, it is sufficient to send the notification of the exercise of the right of cancellation before the cancellation period expires.
Consequences of cancellation
If you cancel this contract, we are obligated to refund all payments we have received from you (excluding shipping costs) immediately and no later than fourteen days from the day we received your cancellation notice. For this refund, we will use the same payment method you used in the original transaction, unless explicitly agreed otherwise; in no case will you be charged any fees for this refund. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You bear the direct costs of returning the goods. Shipments can only be accepted in the warehouse. Returns to the office (Makani GmbH, Serkan Dagdelen, Obstmarschenweg 258, 21683 Stade) cannot be accepted and will be returned to the sender or forwarded to the warehouse at your expense.
You are only responsible for any diminished value of the goods if this diminished value is due to handling of the goods that is not necessary for checking the condition, properties and functionality of the goods. Retained promotional items that are tied to a condition such as a minimum order value will be charged to you if the condition is no longer met after the cancellation.
Email: kontakt@makani-germany.de