Terms of service
General Terms and Conditions
Last updated: 10.09.2026
§ 1 Scope of application, provider
(1) These General Terms and Conditions apply to all contracts that consumers conclude through the online shop makani-germany.de with Makani GmbH, Obstmarschenweg 258, 21683 Stade, Germany (Tostedt Local Court, HRB 208516, Managing Director: Serkan Dagdelen, email: kontakt@makani-germany.de) – hereinafter “MAKANI” or “we”.
(2) A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their commercial or self-employed professional activity (§ 13 BGB).
(3) The General Terms and Conditions apply to orders to all delivery countries that we offer during the ordering process (see § 8 “Delivery”), regardless of the country in which you live.
§ 2 Conclusion of the contract
(1) The presentation of our goods in the online shop does not yet constitute a legally binding offer, but an invitation for you to place an order.
(2) You place the desired goods in the shopping cart and enter your details and the delivery and payment method during the ordering process. Before submitting your order, you will see an overview of your order and can correct input errors at any time using the editing and back functions. By clicking the order button (“Pay now”), you submit a binding offer to purchase the goods in the shopping cart.
(3) We will confirm your order immediately after you submit it by email to the address you provided (order confirmation). Upon receipt of this order confirmation, we accept your offer; the purchase contract is thereby concluded.
(4) We store the contract text. We will send you your order details, these General Terms and Conditions, and the cancellation policy by email no later than upon delivery. You can also access the General Terms and Conditions at any time at makani-germany.de/pages/allgemeine-geschaftsbedingungen. The languages offered in the online shop are available for concluding the contract.
§ 3 Prices and shipping costs
The prices stated are final prices including statutory VAT. The price displayed at the time you place your order applies. Any applicable shipping costs will be shown to you during the ordering process before you submit your order. Details can be found at makani-germany.de/pages/liefer-versandkosten. For deliveries to countries outside the EU, customs duties, import taxes, and fees may additionally apply, which you must pay unless otherwise stated during the ordering process; for deliveries to Switzerland, we cover these costs. The cancellation policy explains who bears the cost of returning goods after cancellation.
§ 4 Right of withdrawal, withdrawal instructions and model withdrawal form
Consumers have a right of withdrawal in accordance with the following withdrawal instructions. For consumers whose usual place of residence is in Switzerland, Swiss law applies (see § 13 “Applicable law”); under Swiss law, there is no statutory right of withdrawal for online purchases.
Withdrawal instructions
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us (Makani GmbH, Obstmarschenweg 258, 21683 Stade, Germany, email: kontakt@makani-germany.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but it is not mandatory.
You may also exercise your right of withdrawal online via the “Cancel order” link in the footer of our online shop (makani-germany.de/pages/retourenportal). If you use this online function, we will immediately send you, on a durable medium (e.g. by email), confirmation of receipt containing information about the content of the withdrawal notice and the date and time it was received.
To comply with the withdrawal period, it is sufficient for you to send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from your choosing a type of delivery other than the cheapest type of standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to VDS Fulfillment, c/o MAKANI, Siemensstraße 14, 37412 Herzberg am Harz, Germany, without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to examine their condition, properties and functionality.
End of withdrawal instructions
Model withdrawal form
(If you wish to revoke the contract, please complete this form and return it.)
– To Makani GmbH, Obstmarschenweg 258, 21683 Stade, Germany, email: kontakt@makani-germany.de:
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Consumer's name
– Consumer's address
– Consumer's signature (only for notification on paper)
– Date
(*) Delete as appropriate.
§ 5 Payment
(1) The payment methods available to you are shown during the ordering process; the options may vary depending on the delivery country. We currently offer:
– PayPal
– Credit card
– Klarna (e.g. purchase on account, instalment purchase, direct debit – depending on availability during the ordering process)
– TWINT (Switzerland)
– MAKANI gift vouchers
(2) The purchase price is due upon conclusion of the contract. For PayPal, credit card and TWINT, the amount will be charged during the ordering process. For payments via Klarna, Klarna's terms and due dates displayed during the ordering process apply; for purchases on account or instalment purchases, you pay Klarna within the period specified there or in the agreed instalments.
§ 6 Default in payment
If you fall into arrears with a payment, we are entitled to charge default interest amounting to five percentage points above the applicable base interest rate (§ 288 para. 1 BGB). The assertion of further damages caused by default under the statutory provisions remains unaffected.
§ 7 Right of retention
You may only exercise a right of retention insofar as your counterclaim is based on the same contractual relationship.
§ 8 Delivery
(1) Delivery is made to the delivery address you provided in the countries available for selection during the ordering process – currently, in particular, Germany, Austria, Switzerland, Liechtenstein, Belgium, Luxembourg, the Netherlands, France, Spain, the Czech Republic, Hungary and the United Kingdom.
(2) You can find the delivery time on the respective product page and at makani-germany.de/pages/liefer-versandkosten. We ship each order in full in a single shipment; if your order contains a pre-order item, we will ship it as soon as all items are available.
(3) If force majeure (natural disasters, war, civil war, terrorist attack) makes delivery or any other performance permanently impossible, our obligation to perform is excluded. We will refund any amounts already paid without delay.
(4) We may also refuse performance if fulfilling it would require an effort that, considering the content of the purchase contract and the requirements of good faith, is grossly disproportionate to your interest in performance of the purchase contract. We will refund any amounts already paid without delay.
§ 9 Returns information
The following information is not a prerequisite for exercising your right of cancellation:
(1) We can process your return most quickly if you register it through our returns portal (makani-germany.de/pages/retourenportal). Use of the portal is voluntary; any other clear statement is also sufficient.
(2) If possible, please use the original packaging for the return.
(3) Warranty seal: Each bag has a warranty seal. Please leave the seal undamaged on the product as long as you wish to keep the option of returning it open – you do not need to remove it to inspect and try on the item. We can no longer sell an item with a removed or damaged seal as new; you must compensate us for the resulting loss in value in accordance with the cancellation policy. Your right of cancellation as such remains unaffected.
(4) Please send returns exclusively to the warehouse address specified in the cancellation policy, and not to our office address in Stade – otherwise processing your return will be delayed.
(5) If your order includes a promotional or free item subject to a condition (e.g., a minimum order value or the purchase of a specific item), and this condition is no longer met after your withdrawal, the promotional benefit no longer applies. In this case, please return the promotional item with the rest of your order; if you keep it, we will charge you the regular price.
§ 10 Retention of title
The delivered goods remain our property until the purchase price has been paid in full.
§ 11 Rights relating to defects (warranty)
(1) The statutory rights relating to defects apply (§§ 434 et seq. BGB, supplemented for consumers by §§ 474 et seq. BGB).
(2) If the goods are defective, you may choose to demand that the defect be remedied (repair) or that defect-free goods be delivered (replacement delivery) (subsequent performance). We bear the expenses required for this, in particular transportation, travel, labor, and material costs. We may refuse the type of subsequent performance you have chosen only if it is possible only at disproportionate cost; your claim is then limited to the other type of subsequent performance.
(3) For subsequent performance, you must make the goods available to us; return shipping is at our expense, and we will provide you with a return label. Please remove personal belongings from the bag before sending it in.
(4) In the event of replacement delivery, you do not have to pay compensation for using the defective goods until they are replaced.
(5) You may withdraw from the contract or reduce the purchase price in accordance with the statutory provisions, and claim damages or reimbursement of futile expenses – in particular if we do not provide subsequent performance within a reasonable period from your notification of the defect, refuse to do so, or if subsequent performance fails, or if the defect is so serious that immediate withdrawal is justified. § 12 “Liability” also applies to claims for damages.
(6) Impairments that arise only after handover due to improper use, lack of care, or normal wear and tear do not constitute defects. The statutory rule on the burden of proof in favor of consumers (§ 477 BGB) remains unaffected.
(7) Claims for defects become time-barred two years after delivery of the goods. The statutory special rules apply, in particular § 475e of the German Civil Code (BGB): If a defect becomes apparent within the limitation period, the claim does not become time-barred before four months have elapsed from the date on which the defect first became apparent. If you have handed the goods over to us for subsequent performance, the claim does not become time-barred before two months have elapsed after the repaired or replacement goods have been returned. In all other respects, the statutory limitation provisions apply.
(8) The guarantee seal on the product is not a guarantee in the legal sense, but a mark of authenticity and condition. We assume a guarantee only if we have expressly declared one; your statutory rights remain unaffected.
(9) Please report obvious transport damage to the delivery person and to us as soon as possible. Failure to do so will not affect your statutory rights.
§ 12 Liability
(1) We shall be liable without limitation in cases of intent and gross negligence, for damage arising from injury to life, limb or health, under the Product Liability Act, in the event of fraudulent concealment of a defect, and to the extent of any guarantee we have assumed.
(2) In the event of a slightly negligent breach of a material contractual obligation, our liability shall be limited to the foreseeable, typical loss for the contract at the time the contract was concluded. Material contractual obligations are those whose performance is essential to the proper execution of the contract and on whose compliance you may regularly rely. Otherwise, our liability for slight negligence is excluded.
(3) We shall also be liable for the impossibility of delivery occurring by chance during our delay, unless the damage would also have occurred if delivery had been made on time.
(4) The limitations of liability under paragraph 2 shall also apply to the personal liability of our legal representatives, vicarious agents and employees – but only to the same extent as they apply to us; the cases referred to in paragraph 1 shall expressly remain unaffected.
§ 13 Applicable law
(1) The contract concluded between you and MAKANI shall be governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. If your habitual residence is in another country, the protection afforded by the mandatory provisions of that country's law shall remain unaffected.
(2) By way of derogation from paragraph 1, contracts with consumers whose habitual residence is in Switzerland shall be governed by Swiss law, excluding the UN Convention on Contracts for the International Sale of Goods.
§ 14 Dispute resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
§ 15 Final provisions
(1) Should individual provisions of these GTC be or become wholly or partially invalid, the remainder of the contract shall remain effective. The invalid provision shall be replaced by the applicable statutory provisions.
(2) Individual agreements between you and us take precedence over these GTC.