Right of withdrawal
As of September 10, 2026
Consumers have a right of withdrawal in accordance with the following withdrawal policy. For consumers with their habitual residence in Switzerland, Swiss law applies (see § 13 “Governing Law” of our Terms and Conditions); under Swiss law, there is no statutory right of withdrawal for online purchases.
Cancellation Policy
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.
To exercise your right of withdrawal, you must inform us (Makani GmbH, Obstmarschenweg 258, 21683 Stade, Germany, email: kontakt@makani-germany.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email). You may use the attached sample withdrawal form for this purpose, although its use is not required.
You can also exercise your right of withdrawal online by clicking the “Cancel Order” link in the footer of our online store (makani-germany.de/pages/retourenportal). If you use this online feature, we will immediately send you a confirmation of receipt on a durable medium (e.g., via email) containing information about the content of the cancellation notice as well as the date and time of its receipt.
To comply with the cancellation period, it is sufficient for you to send the notice of your intention to exercise your right of cancellation before the cancellation period expires.
Consequences of the revocation
If you cancel this contract, we must refund all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day we receive notice of your cancellation of this contract. We will use the same payment method you used for the original transaction to process this refund, unless we have expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.
You must return or deliver the goods to VDS Fulfillment, c/o MAKANI, Siemensstraße 14, 37412 Herzberg am Harz, Germany, without delay and, in any event, no later than fourteen days from the date on which you notify us of your cancellation of this contract. The deadline is met if you ship the goods before the fourteen-day period expires.
You are responsible for the direct costs of returning the goods.
You are only liable for any loss in value of the goods if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality.
End of the Cancellation Policy
Sample Cancellation Form
(If you wish to cancel the contract, please fill out this form and return it.)
– To Makani GmbH, Obstmarschenweg 258, 21683 Stade, Germany, Email: kontakt@makani-germany.de:
– I/we (*) hereby cancel the contract I/we (*) entered into for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if submitted on paper)
– Date
(*) Delete as appropriate.
Return Policy
The following information is not a prerequisite for exercising your right of withdrawal:
(1) We can process your return most quickly if you submit it through our returns portal (makani-germany.de/pages/retourenportal). Use of the portal is optional; any other clear statement is also sufficient.
(2) Please use the original packaging for the return shipment whenever possible.
(3) Warranty Seal: Each bag is affixed with a warranty seal. Please leave the seal intact on the product as long as you wish to retain the right to return it—you do not need to remove it to inspect or try on the item. We can no longer sell an item with a removed or damaged seal as new; you must compensate us for the resulting loss in value in accordance with the cancellation policy. Your right of cancellation as such remains unaffected.
(4) Please send returns only to the warehouse address listed in the cancellation policy and not to our office address in Stade—otherwise, processing of your return will be delayed.
(5) If your order includes a promotional or free item that is subject to a condition (e.g., a minimum order amount or the purchase of a specific item), and that condition is no longer met after you cancel your order, the promotional benefit will be forfeited. In this case, please return the promotional item; if you keep it, we will charge you the regular price.