GTC

General Terms and Conditions

As of September 10, 2026

§ 1 Scope, Provider

(1) These General Terms and Conditions (GTC) apply to all contracts that consumers enter into via the online store makani-germany.de with Makani GmbH, Obstmarschenweg 258, 21683 Stade, Germany (Tostedt Local Court, HRB 208516, Managing Director: Serkan Dagdelen, email: kontakt@makani-germany.de) – hereinafter referred to as “MAKANI” or “we” – through the online store -germany.de.

(2) A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither related to their commercial nor to their self-employed professional activities (Section 13 of the German Civil Code (BGB)).

(3) These Terms and Conditions apply to orders placed for all countries we offer during the ordering process (see Section 8, “Delivery”), regardless of which country you live in.

§ 2 Conclusion of the Contract

(1) The presentation of our products in the online store does not constitute a legally binding offer, but rather an invitation to you to place an order.

(2) Add the desired items to your shopping cart and enter your information, as well as your shipping and payment methods, during the checkout process. Before submitting your order, you’ll see a summary of your order and can correct any input errors at any time using the edit and back functions. By clicking the order button (“Pay Now”), you submit a binding offer to purchase the items in your shopping cart.

(3) We will confirm your order immediately after you submit it by email to the address you provided (order confirmation). Upon receipt of this order confirmation, we accept your offer; the purchase contract is thereby concluded.

(4) We store the text of the contract. We will email you your order details, these Terms and Conditions, and the cancellation policy no later than upon delivery. You can also access the Terms and Conditions at any time at makani-germany.de/pages/allgemeine-geschaftsbedingungen. The languages offered in the online store are available for entering into the contract.

§ 3 Prices and Shipping Costs

The prices listed are final prices and include the applicable sales tax. The price displayed at the time you place your order applies. Shipping costs may apply and will be displayed during the checkout process before you submit your order. For details, see makani-germany.de/pages/liefer-versandkosten. For deliveries to countries outside the EU, additional customs duties, import taxes, and fees may apply, which you are responsible for paying unless otherwise specified during the ordering process; for deliveries to Switzerland, we cover these costs. The party responsible for the costs of a return following a cancellation is specified in the cancellation policy.

§ 4 Right of Withdrawal, Withdrawal Policy, and Sample Withdrawal Form

Consumers have a right of withdrawal in accordance with the following withdrawal policy. For consumers whose habitual residence is in Switzerland, Swiss law applies (see § 13 “Governing Law”); under Swiss law, there is no statutory right of withdrawal for online purchases.

Cancellation Policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.

To exercise your right of withdrawal, you must inform us (Makani GmbH, Obstmarschenweg 258, 21683 Stade, Germany, email: kontakt@makani-germany.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email). You may use the attached sample withdrawal form for this purpose, although its use is not required.

You can also exercise your right of withdrawal online by clicking the “Cancel Order” link in the footer of our online store (makani-germany.de/pages/retourenportal). If you use this online feature, we will immediately send you a confirmation of receipt on a durable medium (e.g., via email) containing information about the content of the cancellation notice as well as the date and time of its receipt.

To comply with the cancellation period, it is sufficient for you to send the notice of your intention to exercise your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you cancel this contract, we must refund all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day we receive notice of your cancellation of this contract. We will use the same payment method you used for the original transaction to process this refund, unless we have expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

You must return or deliver the goods to VDS Fulfillment, c/o MAKANI, Siemensstraße 14, 37412 Herzberg am Harz, Germany, without delay and, in any event, no later than fourteen days from the date on which you notify us of your cancellation of this contract. The deadline is met if you ship the goods before the fourteen-day period expires.

You are responsible for the direct costs of returning the goods.

You are only liable for any loss in value of the goods if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality.

End of the Cancellation Policy

Sample Cancellation Form

(If you wish to cancel the contract, please fill out this form and return it.)

– To Makani GmbH, Obstmarschenweg 258, 21683 Stade, Germany, Email: kontakt@makani-germany.de:
– I/we (*) hereby cancel the contract I/we (*) entered into for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if submitted on paper)
– Date

(*) Delete as appropriate.

§ 5 Payment

(1) You can see which payment methods are available to you during the checkout process; the options may vary depending on the country of delivery. We currently offer:

– PayPal
– Credit Card
– Klarna (e.g., purchase on account, installment plan, direct debit—depending on availability during the checkout process)
– TWINT (Switzerland)
– MAKANI-Gift Certificates

(2) The purchase price is due upon conclusion of the contract. For PayPal, credit card, and TWINT, the amount will be charged when you place your order. For payments via Klarna, Klarna’s terms and payment due dates displayed during the order process apply; for purchases on account or in installments, you must pay Klarna within the timeframe specified there or in the agreed-upon installments.

§ 6 Late Payment

If you are in default of payment, we are entitled to charge default interest at a rate of five percentage points above the applicable base rate (§ 288 (1) BGB). This does not affect our right to claim further damages resulting from the default in accordance with statutory provisions.

§ 7 Right of Retention

You may exercise a right of retention only to the extent that your counterclaim is based on the same contractual relationship.

§ 8 Delivery

(1) Delivery will be made to the shipping address you provide in the countries available for selection during the ordering process—currently, in particular, Germany, Austria, Switzerland, Liechtenstein, Belgium, Luxembourg, the Netherlands, France, Spain, the Czech Republic, Hungary, and the United Kingdom.

(2) You can find the delivery time on the respective product page and at makani-germany.de/pages/liefer-versandkosten. We ship every order in a single shipment; if your order includes a pre-order item, we will ship it as soon as all items are available.

(3) If force majeure (natural disasters, war, civil war, terrorist attacks) makes delivery or the provision of any other service permanently impossible, our obligation to perform is excluded. We will refund any amounts already paid to you without delay.

(4) We may also refuse to perform if doing so would require an effort that, in light of the terms of the sales contract and the principles of good faith, is grossly disproportionate to your interest in the performance of the sales contract. We will promptly refund any amounts you have already paid.

§ 9 Return Policy

The following information is not a prerequisite for exercising your right of withdrawal:

(1) We can process your return most quickly if you submit it through our returns portal (makani-germany.de/pages/retourenportal). Use of the portal is optional; any other clear statement is also sufficient.

(2) Please use the original packaging for the return shipment whenever possible.

(3) Warranty Seal: Each bag is affixed with a warranty seal. Please leave the seal intact on the product as long as you wish to retain the right to return it—you do not need to remove it to inspect or try on the item. We can no longer sell an item with a removed or damaged seal as new; you must compensate us for the resulting loss in value in accordance with the cancellation policy. Your right of cancellation as such remains unaffected.

(4) Please send returns only to the warehouse address listed in the cancellation policy and not to our office address in Stade—otherwise, processing of your return will be delayed.

(5) If your order includes a promotional or free item that is subject to a condition (e.g., a minimum order amount or the purchase of a specific item), and that condition is no longer met after you cancel your order, the promotional benefit will be forfeited. In this case, please return the promotional item; if you keep it, we will charge you the regular price.

§ 10 Retention of Title

The delivered goods remain our property until the purchase price has been paid in full.

§ 11 Rights in Case of Defects (Warranty)

(1) The statutory rights regarding defects apply (Sections 434 et seq. of the German Civil Code (BGB); supplemented for consumers by Sections 474 et seq. of the German Civil Code (BGB)).

(2) If the goods are defective, you may, at your discretion, demand that the defect be remedied (repair) or that defect-free goods be delivered (replacement) (subsequent performance). We will bear the necessary expenses, including, in particular, transportation, travel, labor, and material costs. We may refuse the type of subsequent performance you have chosen only if it would entail disproportionate costs; in that case, your claim is limited to the other type of subsequent performance.

(3) For the purpose of rectification, you must make the merchandise available to us; we will cover the cost of return shipping and provide you with a return label. Please remove any personal items from the bag before shipping it back.

(4) In the event of a replacement shipment, you are not required to pay compensation for the use of the defective goods until they are replaced.

(5) You may withdraw from the contract, reduce the purchase price, or claim damages or reimbursement for futile expenses in accordance with statutory provisions—in particular, if we fail to remedy the defect within a reasonable period after you notify us of it, if we refuse to remedy it, or if the remedy fails, or if the defect is so serious that immediate withdrawal is justified. Section 12, “Liability,” applies additionally to claims for damages.

(6) Defects do not include impairments that arise only after delivery due to improper use, lack of maintenance, or normal wear and tear. The statutory rule regarding the burden of proof in favor of consumers (Section 477 of the German Civil Code (BGB)) remains unaffected.

(7) Claims for defects are barred after two years from delivery of the goods. The special statutory provisions apply, in particular Section 475e of the German Civil Code (BGB): If a defect becomes apparent within the limitation period, the limitation period does not expire until four months have elapsed from the date on which the defect first became apparent. If you have returned the goods to us for performance under the remedy of subsequent performance, the statute of limitations does not begin to run until two months after the repaired or replaced goods have been returned. In all other respects, the statutory provisions on the statute of limitations apply.

(8) The guarantee seal on the product is not a warranty in the legal sense, but rather an indication of authenticity and condition. We provide a warranty only if we have expressly stated so; your statutory rights remain unaffected.

(9) Please report any obvious shipping damage to the delivery person and to us as soon as possible. Failure to do so will not affect your legal rights.

§ 12 Liability

(1) We have unlimited liability in cases of willful misconduct and gross negligence, for damages resulting from injury to life, body, or health, under the Product Liability Act, in cases of fraudulent concealment of a defect, and to the extent of any warranty we have assumed.

(2) In the event of a breach of a material contractual obligation due to slight negligence, our liability is limited to the damages typical for this type of contract and foreseeable at the time the contract was concluded. Material contractual obligations are those whose fulfillment is essential for the proper performance of the contract and on whose compliance you may reasonably rely. Otherwise, our liability for slight negligence is excluded.

(3) We are also liable for any impossibility of delivery that occurs by chance during our delay, unless the damage would have occurred even if delivery had been made on time.

(4) The limitations of liability set forth in paragraph 2 also apply to the personal liability of our legal representatives, agents, and employees—but only to the same extent as they apply to us; the cases referred to in paragraph 1 remain expressly unaffected.

§ 13 Governing Law

(1) The contract concluded between you and MAKANI is governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods. If you have your habitual residence in another country, the protection afforded by the mandatory provisions of that country’s law remains unaffected.

(2) Notwithstanding paragraph 1, contracts with consumers who have their habitual residence in Switzerland are governed by Swiss law, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods.

§ 14 Dispute Resolution

We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.

§ 15 Final Provisions

(1) Should any provision of these General Terms and Conditions be or become invalid in whole or in part, the remainder of the contract shall remain valid. The invalid provision shall be replaced by the applicable statutory provisions.

(2) Individual agreements between you and us take precedence over these Terms and Conditions.